If your flosser is still within the first year of the warranty our staff will check your purchase date prior to shipping.
We will ship you a replacement base and a prepaid/padded envelope to simplify the return of the defective base. We cover the shipping in both directions, parts and labor.
Keep your original Reservoir, Top, and Power Supply.
One of our staff may contact you prior to shipping to verify that you have ordered the correct unit and to assist you in troubleshooting.